PRIVACY POLICY

At L’Hermitage Hardware, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or interact with us in any way.

1. Information We Collect

When you visit L’Hermitage Hardware, we may collect the following types of information:

  • Personal Information: Your name, email address, phone number, billing and shipping addresses, and payment details when you place an order.

  • Account Information: If you create an account, we store your login details and order history.

  • Browsing Information: We collect data about your device, IP address, browser type, and browsing behavior through cookies and analytics tools.

  • Communications: If you contact us via email, chat, or social media, we may keep records of our correspondence.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide customer support and respond to inquiries

  • Improve our website, products, and services

  • Send promotional emails or special offers (if you opt-in)

  • Prevent fraud and ensure a secure shopping experience

3. How We Share Your Information

We do not sell your personal data. However, we may share it with trusted third parties for specific purposes:

  • Payment Processors: To securely process your transactions.

  • Shipping Partners: To deliver your orders efficiently.

  • Marketing & Analytics Services: To improve our website and customer experience.

  • Legal Requirements: If required by law or to protect our business.

4. Your Choices & Rights

  • Opt-Out: You can unsubscribe from promotional emails at any time.

  • Access & Update: You may update or request access to your personal data by contacting us.

  • Cookies: You can adjust your browser settings to refuse cookies, though this may affect website functionality.

5. Data Security

We implement industry-standard security measures to protect your information. However, no online transmission is 100% secure, and we encourage you to take precautions when sharing personal data.

6. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

7. Contact Us

If you have any questions about this Privacy Policy or your data, please reach out to us at info@lhermitagehardware.com